

I’m the owner of a small business, so I am deeply familiar with this equation. The way we solve it is to “look for talent where no one else is looking” (actually strategy), then train the shit out of and mentor them (informal strategy). My managers are expected to be better than and train the staff to do their work - from technical skills to knowing what good looks like. Then as staff move into management they are expected to pay it forward. Is it a lot of work? Yes - but it’s also how you don’t end up with a knowledge gap at the top.
Edit: I hold myself to this same standard, which makes it easier to expect it if others.


We keep costs low by doing an evening paid training “try before you buy” model - so we can see how people work and they can see how the job is with relatively low commitment. Our work culture isn’t for everyone, so we want them to try it out without disrupting too much. We bring on people who are trained, like the job and ready to generate revenue. All staff are paired with a mentor and manager so they learn how to produce client-ready work.
We only promote managers that can do both technical work and people manage. In companies past, this will scale to about 300 people in our line of work. It helps that we only promote from within.
I do work lots, but I am an owner, so that seems fair. I work from home and with family, so I’m able to double up some of my work life balance. But we have also automated pretty much all business operations, so realistically it is 1-2 hours per week. Training at night is a pain in the ass, but again I’m m an owner and this seems fair to me.