I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It’s been about a year and they are still sending me bank mail for a person I’ve never met.
This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems…wrong. I’m alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.
I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.
This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I’m honestly considering switching to a credit union over this.
Not quite true. I ended up moving my checking account from a credit union (local one in my state) to a normal bank (PNC) because of ATM availability.
It’s really nice to be able to easily get fee-free money anywhere in the country.
Yeah my bad, that can definitely be true depending on the credit union.
Many if not most CUs join a co-op of tens of thousands of fee-free ATMs, but depending on where you are and which CU you’re a member of, it may not help.