politics @lemmy.worldEnglish · 3 days ago

Social Security chief says White House ordered ‘rapid’ phone service cutbacks

www.huffpost.com

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Social Security chief says White House ordered ‘rapid’ phone service cutbacks

www.huffpost.com

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politics @lemmy.worldEnglish · 3 days ago

Social Security Chief Says White House Ordered 'Rapid' Phone Service Cutbacks

www.huffpost.com

Leland Dudek told stakeholders such big changes, being enacted in just two weeks, typically take two years.

Summary

Social Security Acting Commissioner Leland Dudek stated that rapid phone service cutbacks, set to take effect March 31, were mandated by the Trump White House.

The changes will require in-person identity verification for claimants unable to use the website. Critics, including Democrats and AARP, argue the policy burdens seniors and disabled people.

Field office staff report inadequate training ahead of expected visit surges.

Dudek, a Trump loyalist, faced backlash over recent controversial actions linked to White House directives.

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