My friend is an indie game developer and he once told me the typical refund rate, which I think was only a little lower than this. I don’t think the game length is playing that large a role here, rather people use that refund policy as a way to try out a game (like a demo). Probably most of the people who refunded wouldn’t have bought it in the first place without that refund policy, so he shouldn’t really view this as “because of this policy I lost 55K sales”.
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idk guy, the 2 hours isn’t that long. if your game is only a few hours im not sure what your buisness plan was here, sorry.
We seriously need more games that are “only a few hours”.
Can’t wait for this legitimate gripe to be the thing Valve uses to axe this policy!
/s in case this was somehow confusing